Terms and Conditions
These general Terms and Conditions are applied to all visitors of the website as well as any business transactions through this online store. The website navigation and purchase of any product in our website imply acceptance of all the following points.
Brauty Seller reserves the right to change these conditions without notice, and any changes will be published in our website.
Personal Data Protection
Care to Beauty ensures complete confidentiality of all data provided. Our store has a single view that turn easier the customer experience: fast access to all products, placed orders and received communications on beauty programs, promotions or any other relevant content for visitors.
The customer may, at any time, request the cancellation of the newsletter subscription by simply filling out the contact form with their details (name and email) stating "I do not wish to receive further communications from Beauty Seller".
At any time, customer can access their account and change their personal data.
Shipping Cost Freight Charges
Carriers apply the transport cost according to the destination country and weight of the items.
Tracking
All orders shipped by Beauty Seller have a tracking code associated, sent by email as soon as your order is shipped. The result is given by DHL, UPS or 17track platform that allows to track more than 170 registered shipping carriers. As an exception, a few destination countries do not guarantee a full tracking. We clearly mention these cases on the order’s checkout page, as “No tracking” on the shipping method option.
If you notice any lack of information and the shipping method is standard shipping, to have more accurate details of the delivery status you can track the order on “track & trace” webpage of the destination country’s postal company: track the number we provided on the shipping confirmation email.
Customs Clearance in The Destination Country
It is the customer's responsibility to confirm if in their country there is any law to prevent the import and consumption of any product or substance contained in them.
In cases where there is forbidden entry of the products, various situations can occur:
- When the product is returned automatically as soon as it arrives at the destination country's customs, because it had no authorization to enter, the return of the value of products will be done in a discount voucher, minus the value of transport costs and any taxes or customs costs associated with the return;
- In shipment by express mail, returns with no authorization to enter the country of destination involve charging the customer for the returning transport costs to the origin as well as all import and customs clearance costs associated with the return. The customer will receive a voucher with the value of the products, minus the total costs for the return. We will always try to question the customer about the preference between the return of the products or the abandonment of goods and consequent destruction. In some destinations, this is not possible because the order is instantly and automatically return to the sender. In these cases, the customer will be responsible for the full cost of returning.
Cancelation Policy
In case you want to cancel the order before it's dispatched from our warehouse, you can do it by following the link sent in your order confirmation mail “SEE ORDER DETAILS”. This is the quickest way of doing it. Only if you have any difficulty, as an alternative, you can contact immediately our Customer Care Service through our email help@beautyseller.com, indicating the number of your order and the subject.
After the order being dispatched, some of the couriers we work with allow you to cancel the delivery even after its dispatch. Please check all details on the list:
Orders shipped by Standard/ EMS service: Once the order is dispatched it is not possible to cancel the delivery.
Orders shipped by DHL: Depending on the status of the dispatch and destination country, it’s possible to cancel the delivery. Check directly with the DHL delegation on the destination country.
Orders shipped by UPS: It’s possible to cancel the delivery, as long as there has been no delivery attempt.
When cancelation is not possible anymore, as an alternative you can refuse delivery or, if you accept it, you can return the order with expenses at your own cost. Be aware that in Express Shipping methods, the refuse and return of an order has returning costs associated. Our team will support you in this matter.
Cancelations by our resolutions can be proceed:
- in cases of orders with strong evidence of fraud, Beauty Seller cancels and refunds the orders without any other justification, in order to protect all parties involved.
- in specific cases (especially in the event of discounts or clearance sales), when the quantity included in the order is very high and the order compromises our marketing campaign. We supply goods only in a quantity usual for household consumption.
- in rare cases of orders only with out of stock items. Beauty Seller cancels and refunds the order and notify the costumer.
